Sylvia's Story: Director of Critical CareJun 6, 2019
For Director of Critical Care, Hialeah is a different kind of hospital
Sylvia Rodriguez, Director of Critical Care, Hialeah Hospital
Having worked at other hospitals in the past, Sylvia Rodriguez knows from experience that Hialeah is a different kind of hospital.
“The most exciting thing about being here is our family atmosphere,” she says.
Sylvia is Hialeah Hospital’s director of critical care. In that role, every day is a new adventure. But in the ER, she sees something amazing.
“The way we serve our neighbors is extraordinary. It may be a small community hospital, but we’re a force to be reckoned with.”
It’s a theme you’ll find throughout these stories, and throughout this website. Family. And we’re not the only ones who feel that sense of connection. Our patients see it, too, and they talk about it with their own experiences at Hialeah Hospital.
For those that work in a hospital, there is a patient that stands out
Working in a hospital, you see some amazing things every day. Some arrive during times of great joy, bringing a baby into this world. Others arrive at their most vulnerable, with something wrong that needs to be fixed. Among these stories, the people that work in the hospital generally remember a few patients who really stand out.
One patient in particular that touched Sylvia was a family member of a local fire rescue person who showed up in the ER. Without divulging much about the emergency, Sylvia remembers honestly, “We didn’t think she would make it. But we rallied and made sure everyone was on the same page, and after 90 days she walked out of this hospital.”
Going the extra mile
All the doctors and nurses who worked with the patient made themselves open and available, night or day, and Sylvia even gave the family her personal cell phone number when she left for a weekend vacation.
“I was so glad they could comfortable enough to call me any time,” she says. “It’s nice to have that relationship with your patients, that they feel they can call you, and that you’ll respond, and I haven’t had that at other hospitals.”
“That’s the difference,” Sylvia says, “You can feel the sense of family, the relationships that develop, the joy you see that you don’t in bigger hospitals. I’ve made true friendships here that will last well after I retire.”